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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

NYC Tree Lady

Online Christmas Trees for Sale

Christmas Trees for Sale & Delivered

Tree Care

You only get one tree each year, I want to make sure it is PERFECT!

Upon delivery of your lovely Christmas tree, water him right away. In choosing a place to set him up, try to stay away from heater, radiator and fireplaces. Try to choose a spot by a window and if it get really hot in your home you may want to crack open the window to give him some air.

I recommend you allow your tree to get adjusted to his new home, and give it 24 hours before decorating. This gives him a chance to get adjusted and open up and get comfortable. It is extremely important to make sure your tree ALWAYS HAS WATER.

Treat him like a rose. Each tree drinks differently and you will find that some trees are thirstier then others. The first few days, check the water twice a day and daily thereafter.

I recommend a stand with a large compartment for water. It makes life easier. There are tree foods that work well. My Dad always swore by a splash of ginger ale. I follow Dad and use and organic clear soda or organic agave. It is the liquid form of sugar that the tree likes.

Some trees like tap dances, other like Christmas carols. They all love love. So love your tree and smile every time you look at it. If you have any question regarding care you can call anytime!

NYC Tree Lady

“We bring fresh, Christmas trees right to your front door!”
Canadian Balsam TreesFrasier Fir Trees

*Prices at actual locations may differ from online pricing.